Secure employee communication in hospitality: Data protection through digital solutions
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As an industry defined by high standards and service expectations, yet also challenged by frequent employee and shift changes with limited time spent at a desk, hospitality requires a reliable and secure digital infrastructure more than almost any other sector. Data security should not be something that needs to be evaluated daily – it must be a solid, dependable component of the daily operations, protecting all internal data regardless of who communicates or which device is being used to access information. This blog explores how digital solutions, especially employee apps, in hospitality ensure both data security and improve communication and employee training.
1. Protecting personal employee and guest data
The hospitality industry processes vast amounts of personal data—from employee records to guest information. This data must be securely stored and processed to prevent security breaches. An employee app that ensures compliance with data protection standards like ISO 27001 and ISO 27701 protects personal information and enables authorized employees to access it easily and securely. Fellow Digitals ensures that only authorized individuals have access to sensitive data, maintaining the highest security standards through regular audits. This solution ensures that all employees, whether at the reception desk, in the kitchen, or on guest floors, use the same secure systems.
2. Secure communication through the employee app
In hospitality, employees work across various locations and shifts, making communication challenging. An employee app provides a centralized platform to quickly and securely inform all staff members—whether about shift changes, new safety protocols, or company-wide updates. Role-based access controls within the app ensure that only authorized personnel can view or edit specific information, protecting data security while allowing for efficient communication across teams and locations.
3. Secure training and compliance
Training employees in hospitality is critical, especially when it comes to safety, hygiene standards, and legal regulations like GDPR. An employee app makes training content accessible directly on the mobile devices of employees, enabling them to complete courses at their own pace and receive automated reminders when training is due. Fellow Digitals’ platform includes built-in reporting functions, allowing businesses to track employee progress, ensuring compliance with training requirements, and providing easy access to the latest safety procedures and operational guidelines.
4. Responding to security incidents
Even with the best precautions, security incidents can occur. In these cases, it’s essential to have a clear process for addressing and resolving issues quickly. With an employee app integrated with a Privacy and Information Security Management System (PIMS), Fellow Digitals ensures that any data security incidents are addressed promptly and in line with established protocols. The app provides tools for quick identification and documentation of security breaches, ensuring compliance with privacy laws and minimizing the impact of any breach.
5. Transparency and employee engagement
Transparency in data handling is crucial not just for data protection but also for employee engagement. An employee app ensures that all team members have access to important information at any time. This fosters trust and a sense of inclusion, as employees feel informed and connected to the company’s goals. Fellow Digitals provides secure distribution of company policies, safety standards, and other vital information, ensuring uniform and transparent communication that benefits both employees and the business.
Why Fellow Digitals is the best provider for data security in hospitality
Fellow Digitals is the ideal partner for hospitality businesses looking to ensure both data security and efficient communication and training. With certifications like ISO 27001, ISO 27701, and NEN 7510, Fellow Digitals guarantees the highest standards of data protection. These certifications demonstrate not only secure data handling but also continuous review and update of security measures. The integration of employee apps allows businesses to streamline processes, from communication to training and secure management of employee and guest data. By partnering with Fellow Digitals, hospitality businesses can ensure full compliance with data protection laws while empowering their staff to work efficiently and securely.
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